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FAQ

How do I order from this website?
Browse the product catalogues, select the products' you wish to buy and put them into your shopping cart. When you are ready, proceed to checkout and enter destination country. Proceed then to checkout and fill in your details.

What currency does this website use?
The default currency is New Zealand dollars. Please click  http://www.forex.ch/converter.htm for conversions or click on button located on each product display page to view in your currency.

How much will the shipping cost?

Shipping charges vary depending on weight and destination.

Click here to view our shipping and packaging charges for domestic and International


What if I am unhappy with my purchase?

No problems, as we have a 14 day money back guarantee.

Click here to view our guarantee



How do I know this website is safe and secure?

We use Zeald.com which provide us with a 100% secure server. This means it is an internationally approved system. We never physically see your credit card details. Your credit card details are not retained online or in our database once your order has been processed.

What payment options do I have?

We take Visa and MasterCard through our secure website's payment gateway. If you don't like using the website, please contact us with your order and credit card details, or alternatively we can supply you with our bank account details for a domestic bank deposit or international money transfer.We also accept Paypal payments.

Do you sell to trade customers at wholesale prices?
Yes we do sell to pre-approved trade customers. This trade price is not available to the public. Please contact us regarding your trade enquiry: click here

Are items always in stock?
Not all items are kept in stock.